| | Hello there. A quiet weekend on the changelog, but two changes are worth a look this Monday: Conversation AI agents can now run on the model you choose, and gift card emails and texts go out in the buyer's language. Plus a practical thread on whether recurring billing belongs inside HighLevel. In today’s newsletter, we’ll get into: - Conversation AI agents can now run on OpenAI, Claude by Anthropic or Gemini by Google, chosen per agent and switched on in Labs.
- Gift card confirmations, recipient emails and SMS notifications are now translated to the selected locale, previews included.
- Agency owners on Reddit mostly run simple retainers through HighLevel with Stripe, but keep complex billing in a separate system.
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| | 🧠 Choose the AI model behind each Conversation AI agent. HighLevel now lets you pick OpenAI, Claude by Anthropic or Gemini by Google for each of your Conversation AI agents. That means a booking bot and a support bot in the same account can run on different models, so you can test which one handles your clients' questions best. The option sits in Labs for now, so switch it on there first. 🌍 Gift card messages now arrive in the buyer's language. Gift card purchase confirmations, recipient emails and SMS notifications are now translated automatically based on the selected locale. The previews in the gift card send flow follow the chosen language across every delivery method, and email previews show translated content with both sample and real card data. If you sell gift cards for clients in more than one market, check a preview before the holiday rush. | |
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| | 💳 Should recurring billing run through HighLevel? An agency owner asked whether to run recurring payments through HighLevel or keep billing separate, since failed cards, refunds and cancellations are a different headache from leads. Most replies connect Stripe and say that works for simple retainers, with one tip to turn on Stripe's smart retries. Another suggests letting a billing platform own complex plans and syncing payment status back into HighLevel. | |
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| | 🔎 Audit Logs show who paused a client's AI agent. HighLevel is reminding agencies that Audit Logs record every Conversation AI status change, what triggered it and who made it. Changes by a user name the person responsible, while automated activity is listed as System. When a client asks why their bot went quiet over the weekend, you can check the log yourself instead of opening a support ticket. | |
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| | 🗓️ Business Growth Summit starts today. HighLevel's events page lists the Business Growth Summit as starting today, Oct 19, and Elevation NOW: Mission Possible 2026 on Oct 23. If you planned to attend either one, this is the week to sort out tickets and travel. | |
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| | Three remote roles posted in the last two weeks, each linked to its own posting with the source named. Each posting is linked from the source named on its line, with the date it was posted. Check the details on the posting itself. | |
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